Events Calendar

Business Development Roundtable
New Jersey Credit Union League

Tuesday, June 11, 2019
10:30 am to 12:00 pm
via Zoom
THE CHEMISTRY OF RETAIL DELIVERY: How a Consistent Member Experience Drives Growth

What does chemistry have to do with retail delivery? Chemistry is the ‘bridge science’ meaning it connects all the other natural sciences. By providing what your members want and need, retail delivery is the bridge science for brand and business development as well as growth in your credit union. Daniel Newman explained it best in a recent Forbes article, “If you want to build brand affinity, give the people what they want. What they want, it turns out, is an experience.”

In this roundtable session, you’ll learn the four essential elements of providing an exceptional member experience, how combining those elements will drive top line growth and how you can put these ideas into action.

Speaker:    Bryn C. Conway, MBA, CUDE

BRYN C. CONWAY is founder and CEO of BC Consulting, a firm that helps organizations achieve success by developing and implementing growth strategies.

By wrapping planning and strategy into results-driven deliverables, she speaks the language of CEOs and boards of directors.

Drawing on her more than15 years of experience as a credit union executive, Bryn has an extensive background in strategic planning, brand development, retail delivery and public relations.

Cost: $25.00 per person