Part-Time Member Service Representative

Rutgers Federal Credit Union is seeking a Part-Time Member Service Representative

Member Service Representative

Rutgers Federal Credit Union is looking for part time Member Service Representatives for all locations.

Job Description Summary:

Reporting to the Head Member Service Representative, the Member Service Representative greets members upon arrival at the branch, is able to handle cash and/or checks for deposit and withdrawals, answers telephone inquiries, performs sales duties and ensures member satisfaction through accurate and cordial, friendly service.

Job Responsibilities:

  • Accurately handle cash and checks
  • Perform data entry and account maintenance on core processing system
  • Balance teller drawer and prove work daily
  • Answer phone inquiries
  • Possess current knowledge of all products and services
  • Consult with members about credit union products and services that can save them money and offer financial protection
  • Review all financial instruments received for accuracy
  • Process home banking set-up requests and password resets
  • Order checks for checking accounts
  • Order debit/ATM cards
  • Ensure all cash/security procedures are being followed

On an as needed basis, the following tasks will be performed:

  • Open and process mail
  • Answer member inquiries and research as necessary
  • Assist in any sales or promotional activities
  • Complete a Currency Transaction Report
  • Respond to member’s requests, problems and complaints and/or direct them to the appropriate person for specific information and assistance
  • Other duties and projects assigned by the Branch Supervisor or Management

Knowledge, Skills and Abilities:

  • Proficiency with Windows, Word, and general PC knowledge
  • Proficient verbal and communication skills
  • Demonstrates strong organizational skills
  • Proficiency with core processing system following training

Education and Experience: Requires a High School/ Vocational education, plus one year cash handling experience preferred.

If you are interested, you may also send your resume to

Posted 12-10-18