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DESCRIPTION:Long-term success for your credit union is based on your commit
 ment and ability to gain and maintain satisfied members. Studies have prov
 en that the more products and services owned\, the greater the member rete
 ntion. The key to successfully adding additional products and services is 
 often determined by how the frontline approaches the promotion process. Th
 is webinar will cover the steps toward influencing decision making in your
  credit union’s favor\, while providing a non-threatening\, highly-effecti
 ve approach to cross selling. Discover how to give members the “I have no 
 reason to look elsewhere” mentality. You will also learn the CLIENT Promot
 ion System that will help the frontline identify and act upon cross-sellin
 g and referral opportunities. Harness the incredible power of member reten
 tion through this time-tested approach to cross selling the right way! HIG
 HLIGHTS A cross-selling perspective: What are the attitudes of members and
  staff and how does each impact the approach? Four realities to successful
  cross-selling and retention strategies: Four things you must know to be s
 uccessful before you begin The key to effective cross selling and the powe
 r of high retention: Influencing the member’s decision to choose and stay 
 with your credit union and how this impacts long-term success TAKE-AWAY TO
 OLKIT A plan for recharging the credit union culture to seek cross-selling
  opportunities Scripts\, power phrases\, and triggers to identify and effe
 ctively cross sell The CLIENT Promotion System: A highly-effective tool th
 at provides immediate cross-selling results while impacting retention WHO 
 SHOULD ATTEND? This informative session will benefit tellers\, new account
 s staff\, member service representatives\, business development personnel\
 , and lenders. ABOUT THE PRESENTER – Tim Tivis\, Pinnacle Training Group T
 im Tivis is the CEO of Pinnacle Training Group\, which specializes in sale
 s\, leadership\, staff development\, and performance training. With 28 yea
 rs of business development experience\, he has created businesses in finan
 cial services\, organizational software\, and training and consulting. Tim
  has received numerous sales and business awards and was the youngest pres
 ident of The General Agents and Managers Association of West Texas. In add
 ition\, Tim has authored two books\, Keep Your Eye on the Ball\, Building 
 Successful Business Relationships and The Extraordinary Team Dynamic. Tim 
 has worked with banks\, credit unions\, financial services providers\, hos
 pitals\, school districts\, and numerous entrepreneurs around the country.
  PLEASE NOTE: Your registration fee allows you to have one telephone conne
 ction. However\, as many people as you like may listen from your office sp
 eaker phone. If you register for the webinar\, your registration fee also 
 includes one internet connection from a single computer terminal. THREE RE
 GISTRATION OPTIONS 1. LIVE WEBINAR The LIVE WEBINAR option allows you to h
 ave one telephone connection for the audio portion and one Internet connec
 tion (from a single computer terminal) to view online visuals as the prese
 ntation is delivered. You may have as many people as you like listen from 
 your office speaker phone. Registrants receive a toll-free number and pass
  code that will allow entrance to the seminar. The session will be approxi
 mately 90 minutes\, including question and answer sessions. Seminar materi
 als\, including instructions\, pin number\, and handouts will be emailed t
 o you prior to the broadcast. You will need the most current version of Ad
 obe Reader available free at www.adobe.com. 2. ON-DEMAND WEB LINK** AND FR
 EE CD ROM* Can't attend the live webinar? The ON-DEMAND WEB LINK** is a re
 cording of the live event including audio\, visuals\, and handouts. We eve
 n provide the presenter's email address so you may ask follow-up questions
 . Approximately 1 week prior to the webinar\, you will receive an email wi
 th the web link. This web link can be viewed anytime 24/7\, beginning 6 bu
 siness days AFTER the webinar and will expire 6 months after the live prog
 ram date. But there's more . . . AS AN ADDED BONUS\, you will also receive
  a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visua
 l presentation\, the question and answer sessions\, and the handouts. Use 
 the on-demand link or this "off-the-shelf" training program for those that
  could not attend the live seminar and for future training. 3. BOTH LIVE W
 EBINAR AND ON-DEMAND WEB LINK** (INCLUDES FREE CD-ROM*) Includes options 1
  and 2 above *CD Rom for PC use only **All materials are subject to copyri
 ght and intended for your credit union's use only. NEW! Listen on your iPa
 d\, iPhone\, or Android. Instructions will be emailed to you with the on-d
 emand link. INVESTMENT: $199.00 Webinar per connection $199.00 Archived On
 -Demand Web Link &amp\; Free CD ROM $249.00 Both Live Webinar &amp\; Archi
 ved On-Demand Web Link &amp\; Free CD ROM TIME: 3:00 p.m. - 4:30 p.m. To r
 egister and pay by check\, email Mary Zelinsky at mzelinsky@njcul.org and 
 your credit union will be invoiced. To register and pay online\, click her
 e.
DTEND;TZID=Eastern Standard Time:20130403T163000
DTSTAMP:20130523T230221
DTSTART;TZID=Eastern Standard Time:20130403T150000
LOCATION:
SEQUENCE:0
SUMMARY:> Webinar: The Key to Cross Selling & Member Retention
UID:f3031ecd-6393-40cb-9a42-ff7171ac3d58
URL:http://www.njcul.org/-webinar-the-key-to-cross-selling-member-retention
 -2013-04-03.aspx
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