BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//ddaysoftware.com//NONSGML DDay.iCal 1.0//EN BEGIN:VTIMEZONE TZID:Eastern Standard Time BEGIN:STANDARD DTSTART;VALUE=DATE:18000101 RRULE:FREQ=YEARLY;BYDAY=SU;BYHOUR=2;BYMINUTE=0;BYMONTH=10;BYMONTHDAY=25,26, 27,28,29,30,31 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 END:STANDARD BEGIN:DAYLIGHT DTSTART;VALUE=DATE:18000101 RRULE:FREQ=YEARLY;BYDAY=SU;BYHOUR=2;BYMINUTE=0;BYMONTH=4;BYMONTHDAY=1,2,3,4 ,5,6,7 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 END:DAYLIGHT BEGIN:STANDARD DTSTART;VALUE=DATE:20070101 RRULE:FREQ=YEARLY;BYDAY=SU;BYHOUR=2;BYMINUTE=0;BYMONTH=11;BYMONTHDAY=1,2,3, 4,5,6,7 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 END:STANDARD BEGIN:DAYLIGHT DTSTART;VALUE=DATE:20070101 RRULE:FREQ=YEARLY;BYDAY=SU;BYHOUR=2;BYMINUTE=0;BYMONTH=3;BYMONTHDAY=8,9,10, 11,12,13,14 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DESCRIPTION:The recession has affected most Americans and impaired many con sumers’ ability to repay their debts. Many borrowers are having difficulty keeping payments current or have simply given up. These conditions have h ad a dramatic impact on financial institutions’ delinquencies\, charge-off s\, and losses – which has put increased pressure on collection staff. It’ s possible that 2013 could be the most difficult year ever to collect deli nquent accounts. Financial institutions must find proactive ways to collec t delinquent accounts\, retain loyal borrowers\, and minimize losses. Join us to learn advanced collection techniques that focus on tools and method ologies to effectively identify how to reduce delinquency\, avoid loss\, a nd maintain borrowers’ loyalty. HIGHLIGHTS What makes a good collector? 10 collection best practices that yield positive results Effective methodolo gies that overcome difficult delinquent borrowers Changes in collection ph ilosophies that will assist collection personnel What are the most-effecti ve collection tools in use today? The 3 most-important collection communic ation skills Structuring collections to improve productivity and reduce de linquency How to improve oversight of the collection function The mechanis ms that convert delinquent borrowers to paying borrowers WHO SHOULD ATTEND ? This informative session is for collection officers\, collection support personnel\, management involved with collections\, loan officers\, and ot her lending personnel. ABOUT THE PRESENTER – Bruce Hull\, CliftonLarsonAll en LLP Bruce Hull has more than 30 years’ lending experience. His knowledg e and ability to communicate have made him a sought-after speaker in the a reas of lending\, collections\, and sales. Bruce has served in several cap acities\, including: the VP of lending for two large credit unions\; the d irector of collections\; a lender in two banks and a savings and loan\; a lending professional with one of the nation’s top credit union audit firms \; and an expert witness in loan fraud and bond claim cases. Bruce has bee n a frequent presenter at conferences around the country for 20+ years. He attended the University of Nevada in Reno and earned a Retail Banking Dip loma from the American Institute of Banking. PLEASE NOTE: Your registratio n fee allows you to have one telephone connection. However\, as many peopl e as you like may listen from your office speaker phone. If you register f or the webinar\, your registration fee also includes one internet connecti on from a single computer terminal. THREE REGISTRATION OPTIONS 1. LIVE WEB INAR The LIVE WEBINAR option allows you to have one telephone connection f or the audio portion and one Internet connection (from a single computer t erminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone. Reg istrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes\, including question and answer sessions. Seminar materials\, including instructions\, pin number\, and handouts will be emailed to you prior to the broadcast. You will need the most current version of Adobe Reader available free at w ww.adobe.com. 2. ON-DEMAND WEB LINK** AND FREE CD ROM* Can't attend the li ve webinar? The ON-DEMAND WEB LINK** is a recording of the live event incl uding audio\, visuals\, and handouts. We even provide the presenter's emai l address so you may ask follow-up questions. Approximately 1 week prior t o the webinar\, you will receive an email with the web link. This web link can be viewed anytime 24/7\, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date. But there's more . . . AS AN ADDED BONUS\, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation\, the question and answer sessions\, and the handouts. Use the on-demand link or this "of f-the-shelf" training program for those that could not attend the live sem inar and for future training. 3. BOTH LIVE WEBINAR AND ON-DEMAND WEB LINK* * (INCLUDES FREE CD-ROM*) Includes options 1 and 2 above *CD Rom for PC us e only **All materials are subject to copyright and intended for your cred it union's use only. NEW! Listen on your iPad\, iPhone\, or Android. Instr uctions will be emailed to you with the on-demand link. INVESTMENT: $199.0 0 Webinar per connection $199.00 Archived On-Demand Web Link &\; Free C D ROM $249.00 Both Live Webinar &\; Archived On-Demand Web Link &\; Free CD ROM TIME: 3:00 p.m. - 4:30 p.m. To register and pay by check\, ema il Mary Zelinsky at mzelinsky@njcul.org and your credit union will be invo iced. To register and pay online\, click here. DTEND;TZID=Eastern Standard Time:20130227T163000 DTSTAMP:20130519T022500 DTSTART;TZID=Eastern Standard Time:20130227T150000 LOCATION: SEQUENCE:0 SUMMARY:> Webinar: Advanced Collection Techniques That Reduce Delinquency & Loss UID:93b47c35-bef8-4fd8-806c-f1c343ca62b6 URL:http://www.njcul.org/-webinar-advanced-collection-techniques-that-reduc e-delinquency-loss-2013-02-27.aspx END:VEVENT END:VCALENDAR