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DESCRIPTION:Financial institutions must ensure they correctly interpret Reg
 ulation E and comply with all the requirements for processing error disput
 es associated with debit card transactions. The error resolution process f
 or debit card transactions has very specific requirements for disclosing i
 nformation throughout the investigative process. Each of the error resolut
 ion requirements outlined in Regulation E will be reviewed. This session i
 s intended for those that work directly with debit cards\, work in an audi
 t or compliance role\, or interact with debit cardholders. HIGHLIGHTS What
  types of transactions are governed by Regulation E? How do you determine 
 the consumer’s financial liability? What financial adjustments should be i
 ncluded in consumer credits? When is a credit truly final? Monitoring the 
 consumer’s account after reversing a provisional credit Impact of card ass
 ociations’ “Zero Liability” requirements WHO SHOULD ATTEND? This informati
 ve session is designed for card operations personnel\, audit and complianc
 e staff\, retail product managers\, and all who provide member service. AB
 OUT THE PRESENTER – Heather Briganti\, AAP\, MACHA Heather Briganti is Dir
 ector of Education at MACHA\, The Mid-Atlantic Payments Association\, wher
 e she is responsible for delivering training and education on electronic p
 ayments. Heather has more than 25 years’ experience in the financial servi
 ces industry developing and managing electronic payments channels and prod
 ucts for consumers. Before joining MACHA\, she was Senior Vice President o
 f Electronic Banking and Administrative Vice President of ATM Services at 
 a $16 billion regional bank with more than 300 branches and 1600 ATMs. Hea
 ther received a Bachelor’s in Secondary Business Education from the Univer
 sity of Maryland and has held several council and board positions with var
 ious card networks and educational organizations. PLEASE NOTE: Your regist
 ration fee allows you to have one telephone connection. However\, as many 
 people as you like may listen from your office speaker phone. If you regis
 ter for the webinar\, your registration fee also includes one internet con
 nection from a single computer terminal. THREE REGISTRATION OPTIONS 1. LIV
 E WEBINAR The LIVE WEBINAR option allows you to have one telephone connect
 ion for the audio portion and one Internet connection (from a single compu
 ter terminal) to view online visuals as the presentation is delivered. You
  may have as many people as you like listen from your office speaker phone
 . Registrants receive a toll-free number and pass code that will allow ent
 rance to the seminar. The session will be approximately 90 minutes\, inclu
 ding question and answer sessions. Seminar materials\, including instructi
 ons\, pin number\, and handouts will be emailed to you prior to the broadc
 ast. You will need the most current version of Adobe Reader available free
  at www.adobe.com. 2. ON-DEMAND WEB LINK** AND FREE CD ROM* Can't attend t
 he live webinar? The ON-DEMAND WEB LINK** is a recording of the live event
  including audio\, visuals\, and handouts. We even provide the presenter's
  email address so you may ask follow-up questions. Approximately 1 week pr
 ior to the webinar\, you will receive an email with the web link. This web
  link can be viewed anytime 24/7\, beginning 6 business days AFTER the web
 inar and will expire 6 months after the live program date. But there's mor
 e . . . AS AN ADDED BONUS\, you will also receive a FREE audio/visual CD R
 OM.* The CD ROM includes the original audio/visual presentation\, the ques
 tion and answer sessions\, and the handouts. Use the on-demand link or thi
 s "off-the-shelf" training program for those that could not attend the liv
 e seminar and for future training. 3. BOTH LIVE WEBINAR AND ON-DEMAND WEB 
 LINK** (INCLUDES FREE CD-ROM*) Includes options 1 and 2 above *CD Rom for 
 PC use only **All materials are subject to copyright and intended for your
  credit union's use only. NEW! Listen on your iPad\, iPhone\, or Android. 
 Instructions will be emailed to you with the on-demand link. INVESTMENT: $
 199.00 Webinar per connection $199.00 Archived On-Demand Web Link &amp\; F
 ree CD ROM $249.00 Both Live Webinar &amp\; Archived On-Demand Web Link &a
 mp\; Free CD ROM TIME: 3:00 p.m. - 4:30 p.m. To register and pay by check\
 , email mzelinsky@njcul.org and your credit union will be invoiced. To reg
 ister and pay online\, click here.
DTEND;TZID=Eastern Standard Time:20121127T163000
DTSTAMP:20130519T015411
DTSTART;TZID=Eastern Standard Time:20121127T150000
LOCATION:
SEQUENCE:0
SUMMARY:> Webinar: Debit Card Error Resolution & Regulation E Investigation
 s
UID:0e0aac35-17f0-49cc-a3d5-e1436ae73ed8
URL:http://www.njcul.org/-webinar-debit-card-error-resolution-regulation-e-
 investigations-2012-11-27.aspx
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