> Webinar: Robbery Preparedness for All Staff

Thursday, November 29, 2012
3:00 PM Eastern Daylight Time
4:30 PM


The NCUA requires credit unions to adopt appropriate security procedures to discourage robberies, burglaries, and larcenies and to assist in identification and prosecution of persons who commit such acts. (Section 748.0 (b) (1) (4) and CU Letter No. 02-CU-12)

This webinar will lay the foundation for your credit union to build upon. You will learn exactly how robbers evaluate your institution before they commit the robbery, as well as robbery techniques they may use. It will provide your staff with the “red flags” to know if someone might be casing your credit union for a robbery. Learn the necessity of being aware of your surroundings and how to recognize when something isn't right. Back-office staff will also learn what they should do if they accidently stumble upon a robbery in progress. Everyone from the front line to the back office will understand what will be expected of them in a robbery situation.

Join us for this webinar and ensure your financial institution meets industry standards. You must receive regular security training regardless of your position in the financial institution. This fast-moving program provides the required training and will provide staff with the ability to react rationally before, during, and after a robbery. This webinar will meet or exceed the training requirements for your entire staff.


  • Know the steps a potential robber uses to evaluate your credit union before a robbery
  • Specific steps staff should perform before, during, and after a robbery
  • Actions that can increase danger to yourself or others in a robbery situation
  • Understand the emotional support necessary for staff after a robbery event
  • How social media can play a role in a robbery
  • Understand a cash dispenser or cash recycling unit’s role in a robbery situation


This training will include the following items so that you are able to provide solid documentation for examiners:

  • Letter of attendance certification with webinar outline
  • Electronic training log
  • Quiz you can administer to measure staff learning and a password-protected answer key

All registrants will receive the attendance certification and training log, regardless of whether they attend the live or archived version.


This informative session is designed for anyone who works for a credit union.

ABOUT THE PRESENTER – Barry Thompson, CRCM, Thompson Consulting Group, LLC

Barry is an international speaker, trainer, consultant, and writer. He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups. Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft for the United Nations Credit Union; and to Japanese bankers on bank security. Barry has worked in the financial services industry for over three decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. 

PLEASE NOTE: Your registration fee allows you to have one telephone connection. However, as many people as you like may listen from your office speaker phone.  If you register for the webinar, your registration fee also includes one internet connection from a single computer terminal.


The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast. You will need the most current version of Adobe Reader available free at www.adobe.com.

Can't attend the live webinar?  The ON-DEMAND WEB LINK** is a recording of the live event including audio, visuals, and handouts. We even provide the presenter's email address so you may ask follow-up questions. Approximately 1 week prior to the webinar, you will receive an email with the web link. This web link can be viewed anytime 24/7, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date.  But there's more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts. Use the on-demand link or this "off-the-shelf" training program for those that could not attend the live seminar and for future training.

*CD Rom for PC use only
**All materials are subject to copyright and intended for your credit union's use only.

NEW! Listen on your iPad, iPhone, or Android. Instructions will be emailed to you with the on-demand link.

$199.00 Webinar per connection
$199.00 Archived On-Demand Web Link & Free CD ROM
$249.00 Both Live Webinar & Archived On-Demand Web Link & Free CD ROM

TIME: 3:00 p.m. - 4:30 p.m.

To register and pay by check, email mzelinsky@njcul.org and your credit union will be invoiced. To register and pay online, click here.