> Webinar: Real Estate Collections Under the New CFPB Mortgage Servicing Rules

Tuesday, January 14, 2014
3:00 PM Eastern Daylight Time
4:30 PM


Credit Union Web Training Webinar:
Real Estate Collections Under the New CFPB Mortgage Servicing Rules

Buried within the avalanche of new regulations are very detailed rules governing every aspect of your real estate collections program. Is your institution ready? Are you incorporating these changes? The new mortgage servicing rules govern the timing and content of your delinquent borrower contact, the process for communicating loan modification options, and the foreclosure-initiation timing requirements. Recent changes to Truth in Lending and RESPA have added extensive new mortgage collection requirements for institutions that service 5,000 or more real estate loans – but there are hidden requirements for smaller servicers as well. From loan initiation to foreclosure completion, this session will review the new rules and how to effectively implement them.

Continuing Education: Attendance verification for CE credits upon request


  • Policy requirements
  • Small servicer exceptions
  • Requirements for documenting borrower communications
  • Document retention requirements for loss prevention efforts
  • Early intervention requirements
  • Communicating loss-mitigation options


  • Rule application chart
  • Real estate collections checklist
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

This informative session is designed for executives, real estate lending staff, collections managers, real estate collectors, workout specialists, compliance personnel, and internal auditors.

Webinar content is subject to copyright and intended for your individual credit union’s use only.

David A. Reed, JD, Reed and Jolly, PLLC

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