> Quick Bite: Telephone Skills to Develop CU Relationships

Wednesday, October 10, 2012
11:00 AM Eastern Daylight Time
12:00 PM


More and more of our members interface with us via phone or Internet. This one-hour session gives the audience solid skills and new mindsets on establishing and cultivating closer relationships with our members. Enhance your personal image and build more business via the phone.

Session components will include:

  • Memorable first impressions
  • Engaging open ended questions
  • Service reassurance
  • Essential follow up..."count on me!"
  • The professional "you!"

Speaker: Lynn Guiliani is the President and founder of Progressions Inc. a consulting company specializing in Sales, Service and Leadership Training for Credit Unions. She has over 30 years of experience in the Financial Industry, working in both CU’s and Banks. Lynn’s thorough knowledge of banking helps her to create a personal rapport with her participants, as they know “she’s been there”!


Location: Via Telephone

Time: 11:00 am - 12:00 pm EST

Educational Investment: $109.00 per telephone connection. Unlimited Listeners and Free Audio Archive

****You must be registered for this session to hear the audio-recorded version and receive handouts.****

AUDIO ARCHIVE! Can't tune in today? This session will be available on-line for 30 days after activation.

To register and pay by check, email mzelinsky@njcul.org and your credit union will be invoiced. To register and pay online, click here.