> Quick Bite: Handling Objections

Tuesday, May 07, 2013
11:00 AM (GMT-05:00) Eastern Time (US & Canada)
12:00 PM

 

Objections are part of the sales process. It’s usually the part of the sales process that we don’t like….when someone objects to a product recommendation, it makes us feel uncomfortable. In this session you will learn:

  • Where an objection usually falls into the sales process.
  • Why objections occur.
  • How you can prevent objections from arising in the first place.
  • How you should respond to an objection.
  • Different ways to ask for the business.
  • How to close the sale.

Speaker: Kate McPike is an independent contractor who works exclusively with credit unions nationwide. Her expertise is in developing and delivering training programs as well as facilitating planning sessions for credit union senior management teams and board members.

Kate’s previous experience includes ten years with the California Credit Union League as their Custom Training/Strategic Planning Manager in Ontario, CA. Prior to joining the California Credit Union League, she was the Director of Training and Development with the Louisiana Credit Union League in New Orleans, LA. Kate currently resides in New Orleans with her two cats, Elliott and Sophie.

Location: Via Telephone

Time: 11:00 am - 12:00 pm EST

Educational Investment: $109.00 per telephone connection. Unlimited Listeners and Free Audio Archive

****You must be registered for this session to hear the audio-recorded version and receive handouts.****

AUDIO ARCHIVE! Can't tune in today? This session will be available on-line for 30 days after activation.

To register and pay by check, email mzelinsky@njcul.org and your credit union will be invoiced. To register and pay online, click here.