Core Processing Workshop Helps CUs Navigate the Various Options and Make the Right Decision

The second in a series of League workshops tackling the elements of managing a core conversion was a huge success. “Core Processing: How to Make the Right Decision”, held this past Wednesday at the Ramada Plaza Conference Center in Monroe, was led by experts in the field who led breakout topics around common sense approaches for managing this huge undertaking.

Each of the conference sponsors—AMI Information Systems; CompuSource Systems, Inc.; CUProdigy; and FLEX—was given a 10-minute spotlight to highlight the benefits of their core. All are passionate about the credit union industry and shared their expertise and experience throughout the day.

The first session, “Core Conversion: 7 Reasons it Doesn’t Have to Be Overwhelming,” was led by Amber Harsin from CUProdigy. Harsin, having worked on conversions from the credit union side prior to joining CUProdigy, was able to share practical advice for successfully managing the process. Her message of focusing on the positive and the end result was well received.

Next, NJCUL’s Barbara Agin led a group activity where attendees shared their concerns or “What If” scenarios. Some items identified were, “What are we doing wrong that we don’t know?”, “What if key people resign?”, and “What if you have to change more than the core?”

Preston Packer from FLEX led a very informative session titled “Maintaining a Common Sense Approach to Core System Reviews.” His message—technology matters—resonated with the group. Packer shared statistics on credit union growth and member penetration in relation to technology.

Joe Riccardo, CEO of Member Support Services, LLC, was up next tackling the very daunting topic of components of the RFP. Riccardo’s experience includes financial services and Fintech prior to joining Aspire FCU where he managed their core conversion. He explained that the management and culture were critical for success as well as training, documentation, and support.

After lunch, Riccardo was back at the podium with his session “The Readiness Assessment”. He shared with the group a database he created: the Metric Model based on CMMI (Capability Maturity Model Integration) Compliance Management. Riccardo offered his assistance to credit unions looking to create a variation of this database.

Last up was Joe Grauwels from AMI Information Systems whose topic, “How the Right Core Processor Becomes Part of your Conversion Team,” was well delivered. He shared tools such as Basecamp, that AMI uses with clients to track assignments and manage all elements of the project. Grauwels also covered the importance of internal and external communications.

Grauwels’s session was followed by a group discussion on communication best practices.

SAVE THE DATE: Mark April 5, 2018 on your calendar for a workshop on core processors that will offer opportunities for live demos and more!