Thursday, January 17, 2013
(GMT-05:00) Eastern Time (US & Canada)
For new and veteran supervisors alike, this program reveals the key components to supervisory success.
If you need others to take direction from you in order to succeed, you will find this program of tremendous value. The seminar focuses on the techniques and strategies you need in order to handle your job responsibilities successfully while at the same time increasing your personal job satisfaction.
Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and on. We’ll discuss how to keep all the balls in the air without breaking a sweat.
This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.
Acknowledge Your New Role – Embrace the challenge of moving from team member to supervisor. Learn the value of boundaries. Doing so will help you find balance between your need for approval and the larger need for meeting team and company goals.
Plan and Prioritize – Realize that your primary job is to make sure that everything that needs to get done gets done. Planning and prioritizing departmental tasks, and assigning the right tasks to the right people, is the key to everyone’s success.
Be Accessible – Take the time to walk around your department so you can see and hear what is going on. It’s a great way to find and take advantage of “coachable moments”. Establish routine coaching appointments with your staff to create consistent, timely accessibility.
Encourage Teamwork – Foster input from team members and demonstrate how the success of one benefits the entire team and positively impacts the entire organization.
Communicate Upward and Downward – Let your team in on the reasons behind decisions, then listen and share their input and concerns. This will ensure a happier, more productive workplace for all.
Delegate – Delegating not only helps you manage your workload, it helps team members develop important skills and become more self-supervising. Provide encouragement and follow-up, so team members know they have the support and resources they need.
Discipline Effectively – Set clear expectations. When it comes to performance concerns, be specific with team members. Let them see how their actions impact the team and the organization.
Speaker: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her financial background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank. Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm and compelling personality have left her lasting mark on InterAction Training, the firm she founded in 1983.
Location: Via Telephone
Time: 11:00 am - 1:00 pm EST
Educational Investment: $159.00 per telephone connection. Unlimited Listeners and Free Audio Archive
****You must be registered for this session to hear the audio-recorded version and receive handouts.****
AUDIO ARCHIVE! Can't tune in today? This session will be available on-line for 30 days after activation.
To register and pay by check, email email@example.com and your credit union will be invoiced. To register and pay online, click here.