The New Jersey Credit Union League receives resumes from individuals interested in employment with credit unions in the state of New Jersey and posts them to its Web site for credit unions to browse when hiring.

If interested in having your resume posted, please review our Resume Posting Policy.

Please note: The League does not endorse the employment of an individual whose resume is posted, nor does it verify the capabilities claimed by that individual.

Robert Balestri

Robert Balestri/Credit Union Collections/Consulting. Over 25 years working in & with NJ Credit Unions. Part-time, Temporary, Full-time. Cost effective. Reduce your delinquency & charge-offs & increase your bottom line. (201) 566-6679.

(Posted: 11/11/14)


Seasoned management professional; very dependable, consistent, highly organized and trustworthy; self-starter with willingness to learn new skills.


PROGRESSIVE CREDIT UNION, New York, NY (2003 – June 2014)
Vice President of Medallion Lending (2011 – June 2014)

  • Responsible for the overall taxi medallion and radio loan department.
  • Ensure compliance with internal policies and procedures, and federal and state laws and regulations.
  • Analyze, develop and implement loan policies and procedures.​

Senior Loan Specialist (2008 – 2011)

  • Served as backup to VP of Medallion Lending in her absence.
  • Met with potential borrower for initial interview; offered financial counseling.

Loan Specialist (2003 – 2008)

  • Processed loans for individuals and taxi minifleet owners.


Loan Department Manager

  • Ensured policies, procedures, services and products met federal and state regulations, as well as investor requirements.
  • Maintained a loan procedure manual for staff training and referral.

Interim Collections Manager
Loan Officer

  • Reviewed and approved consumer loan applications for members of the credit union.
  • Qualified members based on debt-to-income ratio, including current financial condition and credit report.


BANCO CENTRAL HISPANO, Miami, FL (1994-1998)
Loan Administrator – Trade Finance

  • Daily management of a $360 million correspondent banking portfolio.
  • Reviewed lines of credit and their terms and conditions, established for international correspondent banks by the Credit Committee.


CITIBANK, F.S.B., Miami, FL (1993-1994)
Citigold Manager

  • Supported Citigold Director by guiding 25 Citigold executives operating from local branches, offering expanded bank services to high net worth individuals.


AMERICAN EXPRESS BANK, LTD., Miami, FL (1990-1993)
Marketing Assistant

  • Responsible for management and recruitment of accounts of foreign correspondent banking clients.


SUNBANK, Miami, FL (1987-1990)
International Customer Service Representative


BANK OF NEW YORK, New York, NY (1981-1987)
Account Administrator

  • Provided operational management with ongoing administration of international correspondent banking relationships.


  • St. Peters College, Jersey City, NJ   - Bachelor of Arts   1979
  • Additional post-graduate courses in: general accounting, computers, letters of credit and banking operations


  • Fluent in Spanish, verbal and written; Proficient in Microsoft Office Suite; Knowledge of general accounting principles.

**Please contact me via email for phone number and detailed résumé.**

(Posted: 08/25/14)

Erika Miller

18 Raintree Drive
Sicklerville, NJ 08081​



Project Management | Portfolio Monitoring | Asset Recovery

  • Results-driven leader with 19+ years of cumulative cross-industry experience driving impactful financial and banking initiatives across multiple channels, including mortgages, loan servicing, credit card collections, and customer service.
  • Articulate communicator skilled in delivering insightful presentations and strengthening relationships with business partners, peers and senior leadership.
  • Proven mentor, trainer and manager of multidisciplinary teams in line with aggressive performance metrics and 10+ years of supervisory expertise.
  • Strategic Operational Ability
  • FDCPA Proficiency
  • Team Collaboration/Coordination
  • Project Planning & Execution
  • Business Processes
  • Client Relationship Management
  • Collections Expertise
  • Fidelity Servicing System
  • Problem Analysis/Resolution

Reduced charge-off 17 points saving $1.86M in 8 months while with the AFFCU
“Maintained AFFCU delinquency ratio of 1% or below resulting in $2M portfolio”
“Proven audit automating approach saved $27,000 and earned MVP Award”


AIR FORCE FEDERAL CREDIT UNION, San Antonio, TX – 2008-Present
Asset Recovery Manager
Spearhead strategy and execution of processes for mitigating loss of $2M loan portfolio. Execute efforts across channels to oversee bankruptcy, repossession, and asset recovery responsibilities. Responsible to conduct thorough reviews to determine account status, salvage ability, and analysis necessary for creating performing loans to benefit the institution.

  • Leadership: Oversee process training, as well as, team development sessions, discipline duties, and terminations, resulting in overall effective operational achievement.
  • Recovery Management: Responsible for presenting Vice President loan losses for write-off approval.
  • Process Control: Implement and oversee execution of skip agency procedures for vehicles, business plan objectives, and initiated judgments on defaulted loans securing payments.​
  • Accomplishments: Overhauled delinquency processes by improving credit cards by 24%, reducing charge-offs by 64%.

Collections Manager
Worked to manage high volume call center with staff of eight. Provided detailed guidance to personnel related to collection of credit card debt, consumer loans, second mortgages and home equity lines of credit. Oversaw and ensured compliance with FDCPA and credit union requirements. Led through management expertise resulting in $16,000 savings through elimination of correspondence redundancy.

  • Process Improvement: Developed and implemented procedures protecting credit union assets.
  • Staff Supervision: Responsible for hiring and terminating staff, along with preparing performance evaluations.​
  • Accomplishments: Represented the institution and its objectives at various events, business, civic, and social.

PHH MORTGAGE, Mt. Laurel, NJ – 2004-2008
Collections Supervisor/Non-Performing Loans (2007-2008)
Responsible for providing administrative and collections duties along with process and project supervision. Directed collection efforts for $620 million non-performing mortgage portfolio. Managed and evaluated performance of 15 department members; addressed deficiencies and determined salary increases. Provided targeted process analysis and problem resolution duties.

  • Loan Analysis: Represented the institution and its objectives by analyzing loans in forbearance based upon investors’ guidelines.
  • Team Collaboration: Worked directly with teams of Foreclosure Referral and Problem Loan to ensure RESPA compliance.
  • Accomplishments: Performed efforts of updating investor portfolio performance, oversaw budgets, worked on quarterly business plans, and streamlined foreclosure referral system.​

Assistant Supervisor of Special Loans (2004-2007)
Managed servicing of Special Loans Portfolio, including ARM’s, Section 8, Interest Only Loans, Landscape loans, Buy-downs and others. Interviewed, hired, trained, coached and directed staff of 9; prepared evaluations and recommended salary increases where necessary. Exhibited supervisory knowledge and expertise to advance institution goals.

  • Procedure Improvement: Worked to eliminate redundant customer correspondence and reduced call volume by 20%, and $4,000.
  • Compliance: Ensured that procedures were in compliance with investor rules, guidelines, and RESPA.
  • Accomplishments: Awarded quarterly MVP for automating audits of PHH’s saving $27,000, developed internal processes, and presented updated business plans.

ANDREWS FEDERAL CREDIT UNION, Wrightstown, NJ – 2003-2004
Assistant Bank Manager/Head Teller
Key representative responsible for developing sales programs to meet company goals and initiatives.

  • Management: Performed tasks of supervision and direct oversight of branch cash flow, resolved escalation issues, and reporting requirements to management.
  • Accomplishments: Conducted monthly and quarterly audits, security systems tests, opened and closed branch daily, managed staff of 12.

Credit Counselor
Managed delinquency portfolio of $600,000, including consumer loans, credit card debt along with first and second mortgages. Secured debtor judgments and represented the credit union in the magistrate’s court.

  • Loan Analysis: Reviewed and analyzed loan status prior to recommending charge-off or repossession requirements.
  • Accomplishments: Worked to resolve deficiency balances to recoup funds, complete re-writes related to defaults, and headed special projects assigned by Vice President of Deficiency.


FIRST AMERICAN CASH ADVANCE, Charleston, SC – 1999-2000
Branch Manager

ANDREWS FEDERAL CREDIT UNION, Wrightstown, NJ – 1995-1999
Teller/Debt Collector


Increased recoveries by $94k at Air Force Federal Credit Union.

Awarded - Manager of the Year - 2009 & 2011 and Manager of the Quarter for 3rd Quarter – 2010


Masters of Business Administration, (Management)2012

Bachelor of Science (Training & Development), 2007

(Posted: 08/05/14)

Tonisha Morris, MBA 

35 Long Street Apt. 3R
Jersey City, NJ 07305

Career Profile

Highly motivated, qualified and accomplished individual with extensive knowledge of financial accounting, looking for a career in accounting utilizing my education, knowledge and skills. 



Master of Business Administration, May 2011
Concentration: Accounting & Operational Management
GPA 3.19/4.0

Bachelor of Science in Accounting, May 2008
Wilkes University, Wilkes-Barre, PA


Employment History

Kids Corporation II

Bookkeeper/Office Administrator                                                                                    Newark, NJ (August 2011-October 2012)

Directed all financial activities and advised partners on management operations for a non-profit organization.

·       Handled funds up to $250,000

·       Provided executive assistance to Executive Director

·       Accounts payable, accounts receivable, journal entries

·       Maintained the chart of accounts; monthly bank statement reconciliation

·       Issued financial reports and schedules; assembled information for external auditors for annual audit

·       Prepared, submitted and maintained payroll (ADP); imported payroll file into QuickBooks general ledger


Supporting Autism & Families Everywhere, (S.A.F.E. Inc.)

Bookkeeper/Executive Director                                                                             Wilkes-Barre, PA (September 2008- July 2009)

·       Worked closely with external auditors

·       Streamlined operations by standardizing and organizing accounting procedures

·       Devised and set up accounting systems in QuickBooks and managed accounts payable and accounts receivable

·       Liaised with community partners and parents resulting in the recruitment of grants totaling $50,000 and more



Accounts Payable Intern                                                                              Wilkes-Barre, PA (August 2006- December 2006)

·       Collaborated with CFO to organize invoices and purchase orders for an internet based retail company.

·       Corrected statements posted to the general ledger

·       Communicated with vendors for information about invoices

·       Implemented Intercom program to increase productivity while reducing discrepancies

·       Entered and paid invoices via Intercom software and reconciled vendor account statements


Leadership and Awards

Volunteer Income Tax Assistance (VITA)

Tax Preparer                                                                                                                                                         (February 2007)

·       Handled federal and state tax returns for qualifying residents for a community service program administered

·       Provided tax consulting services

Wilkes University Dean's List
Misericordia University Track and Field
Misericordia University Circle K


Computer Skills

Microsoft Office 2011, Microsoft PowerPoint, Microsoft Excel, QuickBooks Premier Nonprofit Edition 2011, ADP Pay eXpert

(Posted: 04/15/14)

Robert Balestri, Credit Union Collections, part-time, temporary, full-time, Serving Credit Unions for over 25 Years as employee and consultant. (201) 566-6679

(Posted 10/21/13)

Kenneth Wieczorek, Jr.

721 Northumberland Way Monmouth Junction, NJ 08852
Cell: 908-229-6725

Quinnipiac University, Hamden, CT (May 2005)

Bachelor of Arts in Political Science  

Center for Financial Certifications (October 2012)

Certified Personal Finance Counselor

Financial Sales Consultant, McGraw Hill FCU (February 2012 – June 2013)

  • 35+ mortgages and loans originated monthly with average new money of $1.3 million
  • Consult with members and provide them with the best option for achieving financial wellness
  • Set up, speak at, and work financial literacy seminars for members and SEGs
  • Assist business development in acquiring new SEGs and members

Field Sales and Marketing Supervisor, TruGreen (March 2009 – February 2012)

  • Finished top 3 in sales the last two years
  • Average of 20 sales per week
  • Sell lawn, tree, and shrub care to homeowners door to door
  • Set and maintain appointments for lawn care consultations
  • Make outbound sales calls and follow up with any callbacks from the field
  • Train and manage a team of up to 6 sales people

Owner, Pristine Office Clean, LLC (August 2007 – February 2009)

  • Prospect for new business accounts
  • Make outbound sales calls
  • Hire new employees
  • Create invoices and take payments for services rendered

Senior Loan Officer, Worldwide Financial Resources (November 2007 – November 2008)

  • Sell mortgage programs designed to fit the needs of the client
  • 8+ loans originated monthly
  • Develop business relationships with accountants, lawyers, and financial planners
  • Negotiate corporate partnerships
  • Make 75+ sales calls daily
  • Develop and implement various marketing plans to promote new business

Branch Manager, HFC, Union, NJ (February 2006 – August 2007)

  • 6 time million dollar club earner
  • 8+ loans originated monthly
  • Make 75+ outbound sales calls daily
  • Offer mortgage solutions that best meet the needs of the client
  • Manage up to 8 salespeople
  • Meet with clients to discuss their mortgage needs
  • Sell ancillary programs to further protect the client

(Posted: 09/16/13)

Patricia Dowd
33 Barbara Drive
Pompton Lakes, NJ 07442
973-769-7396 Cell

Work Experience

State Farm Insurance Company, 1996 to 2012, Parsippany, NJ

Credit Union Specialist, 2005 - 2012 

  • Analyze loan requests and approve loans within approval authority granted by the Board of Directors
  • Perform loan approval, counseling and processing as guided by applicable regulations, board policy, company and management guidelines
  • Underwrite loan application & support documentation and answer member inquiries concerning loan policies and procedures
  • Communicate with loan applicants by email, phone and mail regarding rates, terms, product features, deposits, withdrawals, wire transfers, loan approvals and denials
  • Deliver a very high level of Customer Service for State Farm Insurance employees, Agents and Retirees and their qualified dependents
  • Provide effective administration of member privacy including confidentiality of all transactions
  • Process compliant loan files, delinquencies
  • Maintain members’ accounts using Financial Service Platform (FSP); update client data to data processing system, disability and death claims
  • Promote and provide assistance for the  new internet service
  • State Farm Credit Union is a member of the National Credit Union Association

Finance Specialist, (Accounting Department) 1996 – 2005

  • Served as liaison to future State Farm Agents and facilitated presentations to explain the trainee agent program
  • Assisted trainee agents with accounts payable and receivable for their office expenses and posted their employee payroll and end of year tax information
  • Prepared, reviewed and distributed financial data and statistical records and reports relating to employee and agency compensation
  • Adhered to all compliance and company policies; applied internal controls, interacted with internal and external customers on policy and procedures

Office Manager

  • Responsible for hiring new employees, interviewing and back ground checks
  • Prepared estimates for potential customers for home cleaning services
  • Developed weekly schedule for all customer appointments for home cleaning
  • Ensured customer service and quality controls were met daily

Education/Professional Development
William Paterson University, attended from 2001 – 2003
Credit Union University – continuing education courses for FSP

Microsoft Office; Word, Excel, Access, PowerPoint, Outlook; FSP, typing 45 WPM
Loan experience, cross-selling, excellent verbal, written and phone communication skills, superior customer service
Work well within a team or independently

(Posted: 06/11/13)

Ira D. Hayes

101 Pertwood Court Mount Laurel, NJ  08054​
Contact Phone:  (609) 532-9575  Home: (609) 931-9143
Email address:


  • Master of Business Administration in Finance Degree with seven years’ work experience in Accounting and Finance  
  • Experience in performing various financial ratio or budget analyses in the areas of profit planning, capital expenditures, income statements, cash flow budgeting and acquisitions.
  • Excellent Oral, Written Communication and Arithmetic skills with the ability to work with others or independently with minimal supervision.
  • Motivated flexible detail oriented individual capable of multitasking, analyzing, problem solving, operating within compliance regulatory guidelines and prioritizing project goals.
  • Proficient in Microsoft office Suites, Adobe Acrobat, 60wpm and 10,000 10-key stroke skills.
  • SAP Version 7.20 and IBM Personal Communications Version 5.9 for Windows.  


Conair Corporation, East Windsor, NJ                                                    Sept 2007- Present
Compliance Analyst

  • Report financial information on status of current issues and any notes of concern or recommendations.
  • Provide and generate ad hoc reporting and analysis reports on monthly, quarterly and annually basis to be presented to the senior management.
  • Prepare monthly general ledger reconciliations.
  • Arbitrate all open deductions with Penalties and Shortages.
  • Review various invoice reports and resolve accordingly.
  • Negotiate settlements over $100K with key customers and Sales contacts.
  • Develop and maintain solid relationships with vendors’, sale representatives, and various departments.
  • Release, administer, and reconcile customer accounts - including following up with the sales representative for payments in a timely manner.
  • Ensure that vendors are operating within regulatory guidelines.
  • Document audit procedures.
  • Direct special projects requested by Manager. 

Hibbert Group, Trenton, NJ                                                                 Aug 2007- Sept 2007
Accounts Payable Specialist (Temporary Position)

  • Reviewed invoices for accuracy and completeness. Ensuring proper documentation is present, including authorization and receiving documents or proof that service was provided.
  • Input and processed invoices for payment using the AccPac Software, making sure that invoices are paid according to payment terms and applicable discounts are taken.
  • Maintained communications with company personnel and vendors to ensure the timely and accurate processing of invoice payments.
  • Assisted with internal and external auditor requests and other ad hoc requests as needed.

​​Virginia Commonwealth University, Richmond, Virginia                        Sept 2006- May 2007       
Information Assistant

  • Acted as a liaison between students, university, and Richmond community in a fast paced environment.
  • Investigated and responded to inquiries about VCU and Richmond, VA
  • Maintained and controlled access to the campus and city-wide database, university phone lists, and activity information.

SunTrust Bank, Richmond VA                                                           May 2005-Aug. 2006

Campus Challenge Intern (Financial Service Representative)

  • Cultivated and managed new and existing client relationships of diversified net worth individuals and their related businesses.
  • Supported the goals of the branch through effective teamwork and compliance in a fast pace environment.
  • Assisted with routine teller transactions and management on on-going bases.
  • Recognized for bringing over $500,000 of assets in a single branch.
  • Directed in regular meetings on leadership development and career opportunities.
  • Compiling necessary control and audit trail documentation needed for Sarbanes-Oxley. 


Strayer University, Trevose, Pennsylvania                                           Oct 2008- Dec 2011
Master of Business Administration in Finance

-       Managerial Accounting
-       Quantitative Methods
-       Financial Management
-       Law, Ethics & Corp. Governance

Virginia Commonwealth University, Richmond, Virginia                  Aug 2002- Aug 2007
Bachelor of Science in Finance

-       Production Operations Management
-       Business Statistics
-       Managerial Economics
-       Security analysis & Portfolio management

Hamilton High West, Hamilton, New Jersey                                     Sept 1998- June 2002


Financial Management: Directed as a team leader on a student team that researched and analyzed a company in order to provide data on financial management.  Implemented cash management strategies.

Funds Management in Financial Institutions: Served as a financial officer directing Writer’s Den Inc.’s financial goals, objectives, and budgets. Supervise cash management activities and counseled company’s owner on investment needs and options for company productivity. 


> Vice President and Secretary, Delta Sigma Pi, Professional Business Fraternity, Eta Omega: Implemented organizational restructuring and guidelines for growing Eta Omega chapter. Foster chapter growth beyond traditional practices to expand membership diversity.
> Volunteer, 10k Ukrop’s Marathon
Volunteer, 5k Ryan's Quest Dash for Duchenne, Hamilton, NJ
Volunteer, Boys and Girls Club, Richmond, Virginia 

(Posted: 04/10/13)

Ben Ellison
One Culver Drive
New City, New York 10956


To obtain a collections or customer service related position in the credit union field that would utilize my collections, customer service, and communications skills


Collections/Customer Service

* Collected past due balances from hospitals and other medical facilities utilizing SAP
* Collected past due balances for mortgages, automobile and personal loans
* Recommended accounts for repossession, legal and charge off
* Resolved customer inquiries and complaints
* Sent out delinquency letters
* Performed skip tracing by contacting references, co-makers and employers
* Processed credit card and check by phone payments
* Assisted in the reversals and redeposits of return checks
* Recorded payments for bankruptcy and charged off loans in appropriate logs
* Opened new accounts by using customers’ payment histories to determine credit limits


* Coordinated collection and return check activities with various company departments
* Generated monthly SAP reports
* Reconciled Accounts


Volunteer, Good Samaritan Hospital Library 2013-2014
Temporary collections position at Mindray Inc., via employment agency 2012
Collections position, Visions formerly Paragon Federal Credit Union 2006-2012
Collections position, Avalon Eyewear 2001-2006
Temporary positions in the Collections Departments, Mikron Instruments 1999-2001

Aventis Environmental Science, Pearson Education, Verizon, and CHMS
Positions in the Purchasing & Account Support Departments


Merck Medco Managed Care

Sales position at a Lens Crafters 1996-1997
Account Executive, WGHT Radio 1993-1996
Account Executive, WLIR Radio 1992-1993

Ramapo College, Mahwah, New Jersey, B.S. Business Administration
Temple University, Philadelphia, Pa.

New Jersey Real Estate License- 1997 Referral Associate Salesperson
National Real Estate Referral Group. Affiliated with Coldwell Banker 

* Top Notch, AS400, SAP, Accounting Express, and I2K programs to research and collect delinquent accounts
* Worked with Excel and MS Word for daily work activities and special projects