HIGHTSTOWN, N.J. – Thanks to our three New Jersey credit union sponsors, Merck EFCU, First Financial FCU and McGraw-Hill FCU, our 3rd Annual Small CU Conference this past Saturday was a huge success!
Each speaker complimented each other and the theme of the day: Facing Facts: How to Adapt and Reinvent. The overall message of each presenter revolved around cooperation, social responsibility, and finding your niche.
NJCUL Business Consultant Angel Santos (far right) discusses NJCUL’s products and services geared toward small credit unions.
The opening speaker, Scott Butterfield, discussed the realities of legislative and regulatory issues and provided tips, such as educating members as a way to differentiate from the competition. He also talked about how credit unions will need to make tough decisions for the benefit of the membership.
Nicole Lechner from NCUA presented areas of focus for 2012 and also fielded tough questions from the audience. Cathyann Frank from McGraw-Hill FCU provided a sample of an identity theft presentation that she presents to members (along with sample materials for all), and discussed the benefits of providing these sessions for members as part of social responsibility.
NJCUL’s Angel Santos headed up a portion of the conference dedicated to League resources available to small credit unions and included Linda McFadden from XCEL FCU, who discussed the mentoring program and her experience as a current mentor.
This forum was also a good place to test interest in possible cooperative ideas such as shared business development, which was presented by Tracy Sussmann from MidState FCU, and shared back office services presented by Thomas Dufner from Financial Services, Inc. (FSI).
Dianna Steinsvaag from Agility discussed their Disaster Recovery Program with many examples of how they have helped get a credit union up and operational after a disaster.
The closing speaker, Bill Carhart from Oswego FCU, gave an inspiring real-life account of his personal experiences within the industry, his challenges when he took over Oswego FCU, and what he did to overcome and grow. Carhart’s presentation included a visit to his credit union’s Web site where the group viewed some of the commercials housed there. He also discussed social media and encouraged credit unions to get a Facebook page as a way to connect with members.
The conference from start to finish provided attendees with a lot of great information and ideas.
Look for more coverage and photos in this week’s Weekly Exchange.