How many times have you battled with following ACH Rules requirements versus Regulation E? ACH Rules may necessitate one action, while Regulation E may dictate another. Does a consumer have 60 days from settlement date to return an unauthorized ACH transaction or from their statement date? What does “promptly” mean pertaining to provisional credit? This webinar will help answer frustrating questions while exploring day-to-day payment-processing dilemmas.
Define where/if there are contradictions between Regulation E and the ACH Rules
Which prevails regarding disclosures, returns processing, notice language, provisional credit, and more
Appropriate financial institution actions
Employee training log
Quiz you can administer to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is designed for ACH operations and audit/compliance staff.
ABOUT THE PRESENTER – Karen Sylvester, AAP, NCP, EPCOR
Karen Sylvester is the Compliance and Fraud Manager for EPCOR. Joining EPCOR in 2007, she now provides regulatory compliance, ACH risk management, and payment-systems fraud education and consulting services. Karen helps financial institutions navigate regulatory compliance, identifies deficiencies, and recommends sound controls.
In 1994, Karen began as a teller and worked her way up to Assistant Vice President at a Kansas City financial institution. Her responsibilities included BSA compliance, Internet banking, wire transfer, and ACH. She received the Accredited ACH Professional designation in 2005, the National Check Payment designation in 2012, holds a Bachelor’s in Management from Baker University, and is a member of the International Association of Financial Crimes Investigators (IAFCI).
PLEASE NOTE: Your registration fee allows you to have one telephone connection. However, as many people as you like may listen from your office speaker phone. If you register for the webinar, your registration fee also includes one internet connection from a single computer terminal.
THREE REGISTRATION OPTIONS
1. LIVE WEBINAR
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast. You will need the most current version of Adobe Reader available free at www.adobe.com.
2. ON-DEMAND WEB LINK** AND FREE CD ROM*
Can't attend the live webinar? The ON-DEMAND WEB LINK** is a recording of the live event including audio, visuals, and handouts. We even provide the presenter's email address so you may ask follow-up questions. Approximately 1 week prior to the webinar, you will receive an email with the web link. This web link can be viewed anytime 24/7, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date. But there's more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts. Use the on-demand link or this "off-the-shelf" training program for those that could not attend the live seminar and for future training.
3. BOTH LIVE WEBINAR AND ON-DEMAND WEB LINK** (INCLUDES FREE CD-ROM*) Includes options 1 and 2 above
*CD Rom for PC use only
**All materials are subject to copyright and intended for your credit union's use only.
NEW! Listen on your iPad, iPhone, or Android. Instructions will be emailed to you with the on-demand link.
$199.00 Webinar per connection
$199.00 Archived On-Demand Web Link & Free CD ROM
$249.00 Both Live Webinar & Archived On-Demand Web Link & Free CD ROM
TIME: 3:00 p.m. - 4:30 p.m.
To register and pay by check, email Mary Zelinsky at email@example.com and your credit union will be invoiced. To register and pay online, click here.