> Webinar: How NCUA’s New Fair Lending Exam Procedures Affect the Frontline

Thursday, May 30, 2013
3:00 PM Eastern Daylight Time
4:30 PM


Fair lending training is for every employee that interacts with members!

On March 19th, the NCUA issued guidance for federal credit unions (13-FCU-02) and a new 55-page Fair Lending Guide, which address fair lending examinations and training. The NCUA enforces three fair lending laws – Equal Credit Opportunity Act (Reg B), Home Mortgage Disclosure Act (Reg C) and the Fair Housing Act. Could your federal credit union be selected for a fair lending exam based on these risk factors?

  • HMDA Outlier – data shows your lending practices are outside the “normal” range for pricing, denials, withdrawals, or lending terms. What’s normal?
  • Fair Lending Violations – NCUA identified fair lending findings or violations noted in recent safety and soundness exams, including compliance exceptions
  • General Compliance Risks – moderate or high-risk ratings on compliance issues received during the last safety and soundness exam
  • Other Factors – potential for higher fair-lending risk because of the volume, types, or complexity of the products and services offered; types of communities served; and if the credit union has been the subject of lending-discrimination complaints.

What do you need to know to assess your fair lending risk? What are the most-frequent problems in fair lending exams? Fair lending training isn't just for employees in the loan areas! Every employee that interacts with members must understand the basic requirements of Regulation B which prohibit discouraging a member or potential borrower. Join us to learn how to prove compliance with the new NCUA Fair Lending Guide.


  • How to respond when a member asks, "Do you think I'll qualify for a loan?"
  • What is an oral application under Reg B?
  • Questions you can and can’t ask
  • Comments that could discourage
  • What if you deny a member’s loan request?
  • How to handle a discrimination complaint
  • Taking and processing an application
  • The 3 types of discrimination and the 9 prohibited bases
  • The latest fair lending "hot buttons”


  • Fair lending risk assessment template to determine quantity and quality of fair lending risk
  • Checklists for preventing common lending compliance mistakes in Regulation B technical compliance, including an Adverse Action Guide
  • Analysis of NCUA checklists for Reg B, Fair Housing, and HMDA and best practices to prove compliance and reduce fair-lending risk

This informative session is designed for compliance officers, auditors, loan officers, loan assistants, loan administration staff, and anyone who interacts with members regarding a loan application.


ABOUT THE PRESENTER – Susan Costonis, Compliance Consulting and Training for FIs
Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training. Most of her 34-year career was spent as a banker in several areas including lending, loan administration, electronic banking, and compliance risk management.

Susan has written numerous training manuals and successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has worked for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real life examples.


PLEASE NOTE: Your registration fee allows you to have one telephone connection. However, as many people as you like may listen from your office speaker phone.  If you register for the webinar, your registration fee also includes one internet connection from a single computer terminal.


The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast. You will need the most current version of Adobe Reader available free at www.adobe.com.

Can't attend the live webinar?  The ON-DEMAND WEB LINK** is a recording of the live event including audio, visuals, and handouts. We even provide the presenter's email address so you may ask follow-up questions. Approximately 1 week prior to the webinar, you will receive an email with the web link. This web link can be viewed anytime 24/7, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date.  But there's more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts. Use the on-demand link or this "off-the-shelf" training program for those that could not attend the live seminar and for future training.

*CD Rom for PC use only
**All materials are subject to copyright and intended for your credit union's use only.

NEW! Listen on your iPad, iPhone, or Android. Instructions will be emailed to you with the on-demand link.

$199.00 Webinar per connection
$199.00 Archived On-Demand Web Link & Free CD ROM
$249.00 Both Live Webinar & Archived On-Demand Web Link & Free CD ROM

TIME: 3:00 p.m. - 4:30 p.m.

To register and pay by check, email Mary Zelinsky at mzelinsky@njcul.org and your credit union will be invoiced. To register and pay online, click here