> Webinar: Consumer Collection Compliance Under the CFPB, UDAAP, FDCPA, FACTA & More

Tuesday, August 19, 2014
3:00 PM Eastern Daylight Time
4:30 PM


Credit Union Web Training Webinar:
Consumer Collection Compliance Under the CFPB, UDAAP, FDCPA, FACTA & More

Collection compliance issues have increased. Although every credit union knows it is unlawful to engage in unfair, deceptive, or abusive acts or practices (UDAAP), what constitutes a UDAAP violation is often unclear. In 2013, the CFPB issued a guidance intended to clarify UDAAP violations related to collection of consumer debts. This guidance has expanded the coverage of the Fair Debt Collection Practices Act (FDCPA) to credit unions collecting their own debt. Previously, a creditor collecting its own debt was exempt from the FDCPA rules. The guidance basically imposes the FDCPA rules on creditors and suggests that not following these rules will constitute a UDAAP violation.

The Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transactions Act (FACTA) require credit unions to ensure the accuracy of information furnished to consumer reporting agencies and to notify consumers how slow payments will affect their credit scores. The regulators are now claiming that some creditors are going well beyond the FCRA and FACTA requirements, resulting in a UDAAP violation. This webinar will explain proper consumer collection procedures and proper reporting to consumer credit agencies.


  • Applicable standards for what constitutes UDAAP
  • Ten examples of collection activity that regulators will be watching closely
  • Summary of the FDCPA rules
  • Examples of FDCPA violations in the collection process
  • Summary of the FCRA and FACTA rules
  • Proper reporting to consumer credit agencies
  • Examples of how creditors have gone “too far” in the collection process
  • How to avoid these problems?


  • CFPB Bulletins titled “Prohibition of Unfair, Deceptive, or Abusive Acts or Practices in the Collection of Consumer Debts” and “Representations Regarding Effect of Debt Payments on Credit Reports and Scores”
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

This informative session is designed for consumer loan officers at all levels, loan operations personnel, credit administration staff, collectors, compliance officers, attorneys, managers, and others involved in the collection process.

Continuing Education: Attendance verification for CE credits upon request

Webinar content is subject to copyright and intended for your individual credit union’s use only.

Elizabeth Fast, Spencer Fane Britt & Browne LLP

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