> Webinar: Avoiding Loss at the Teller Line

Wednesday, July 17, 2013
8:00 AM Eastern Daylight Time
9:00 AM

 

Every day, frontline personnel help members with financial transactions. Most of the time, those transactions are uneventful. But what about instances when a teller is faced with an unusual transaction, unusual behavior, or situations that require extra due diligence? Often, this doesn’t even involve extraordinary situations. Yet the credit union may still take a loss, whether from a bad check, identity theft, elder financial abuse, or dealing with someone who may not have authority on an account. In addition, what about simple human mistakes?

From verifying someone’s authority to transact to recognizing suspicious activity, every teller should strive to improve performance and guard against loss. How do you deal with endorsement issues, account-ownership disputes, and schemes designed to defraud? How can you protect the member and the credit union? How does your position on the frontline uniquely enable you to avoid loss? What if a member is trying to “pull a fast one” on you? Join us for this webinar and learn how to spot certain signs and activities that indicate fraud attempts.

HIGHLIGHTS

  • Who can negotiate a check, including checks payable to multiple parties or to someone in a fiduciary capacity?
  • What are some common tricks that will help spot an imposter/identity thief?
  • How to identify potential loss situations from common scams
  • How Red Flags for Identity Theft and BSA/Anti-Money Laundering training benefits you daily
  • How can you ask more questions about a suspicious transaction without alienating a member?

TAKE-AWAY TOOLKIT

  • Checklist of common financial scams
  • Internet reference links to materials on fraud
  • Scam lobby poster from the FBI
  • Fraudulent check warning signs
  • Electronic training log
  • Quiz you can administer to measure staff learning and a separate answer key

WHO SHOULD ATTEND?
This informative session is designed for tellers, member service representatives, new accounts staff, and supervisors.

ABOUT THE PRESENTER – Mary-Lou Heighes, CUCE, Compliance Plus, Inc.
Mary-Lou Heighes is President and founder of Compliance Plus, Inc. Involved in the credit union movement since 1989, she spent 5 years working in credit unions in almost every position, including loan officer, marketer, and collector. She also worked at the California Credit Union League for 7 years, providing compliance assistance and advising credit unions of regulatory changes. While at the league and for several years thereafter, Mary-Lou advised on state and federal legislative issues.

Compliance Plus, Inc. was founded in 2000 to provide compliance assistance to credit unions. Since then, Mary-Lou has helped credit unions with developing compliance programs, provided compliance training nationwide, and spoken at numerous credit union conferences throughout the country. She has been an instructor at Regulatory Compliance Schools, conducts dozens of webinars for credit-union-related organizations throughout the country, and has written articles for Credit Union Magazine.

PLEASE NOTE: Your registration fee allows you to have one telephone connection. However, as many people as you like may listen from your office speaker phone.  If you register for the webinar, your registration fee also includes one internet connection from a single computer terminal.

THREE REGISTRATION OPTIONS
1.  LIVE WEBINAR

The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast. You will need the most current version of Adobe Reader available free at www.adobe.com.

2.  ON-DEMAND WEB LINK** AND FREE CD ROM*
Can't attend the live webinar?  The ON-DEMAND WEB LINK** is a recording of the live event including audio, visuals, and handouts. We even provide the presenter's email address so you may ask follow-up questions. Approximately 1 week prior to the webinar, you will receive an email with the web link. This web link can be viewed anytime 24/7, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date.  But there's more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts. Use the on-demand link or this "off-the-shelf" training program for those that could not attend the live seminar and for future training.

3.  BOTH LIVE WEBINAR AND ON-DEMAND WEB LINK** (INCLUDES FREE CD-ROM*) Includes options 1 and 2 above
*CD Rom for PC use only
**All materials are subject to copyright and intended for your credit union's use only.

NEW! Listen on your iPad, iPhone, or Android. Instructions will be emailed to you with the on-demand link.

INVESTMENT:
$199.00 Webinar per connection
$199.00 Archived On-Demand Web Link & Free CD ROM
$249.00 Both Live Webinar & Archived On-Demand Web Link & Free CD ROM

TIME: 3:00 p.m. - 4:30 p.m.

To register and pay by check, email Mary Zelinsky at mzelinsky@njcul.org and your credit union will be invoiced. To register and pay online, click here