> Webinar: Advanced Collection Techniques That Reduce Delinquency & Loss

Wednesday, February 27, 2013
3:00 PM Eastern Daylight Time
4:30 PM


The recession has affected most Americans and impaired many consumers’ ability to repay their debts. Many borrowers are having difficulty keeping payments current or have simply given up. These conditions have had a dramatic impact on financial institutions’ delinquencies, charge-offs, and losses – which has put increased pressure on collection staff. It’s possible that 2013 could be the most difficult year ever to collect delinquent accounts. Financial institutions must find proactive ways to collect delinquent accounts, retain loyal borrowers, and minimize losses. Join us to learn advanced collection techniques that focus on tools and methodologies to effectively identify how to reduce delinquency, avoid loss, and maintain borrowers’ loyalty.


  • What makes a good collector?
  • 10 collection best practices that yield positive results
  • Effective methodologies that overcome difficult delinquent borrowers
  • Changes in collection philosophies that will assist collection personnel
  • What are the most-effective collection tools in use today?
  • The 3 most-important collection communication skills
  • Structuring collections to improve productivity and reduce delinquency
  • How to improve oversight of the collection function
  • The mechanisms that convert delinquent borrowers to paying borrowers

This informative session is for collection officers, collection support personnel, management involved with collections, loan officers, and other lending personnel.

ABOUT THE PRESENTER – Bruce Hull, CliftonLarsonAllen LLP
Bruce Hull has more than 30 years’ lending experience. His knowledge and ability to communicate have made him a sought-after speaker in the areas of lending, collections, and sales. Bruce has served in several capacities, including: the VP of lending for two large credit unions; the director of collections; a lender in two banks and a savings and loan; a lending professional with one of the nation’s top credit union audit firms; and an expert witness in loan fraud and bond claim cases.

Bruce has been a frequent presenter at conferences around the country for 20+ years. He attended the University of Nevada in Reno and earned a Retail Banking Diploma from the American Institute of Banking.

PLEASE NOTE: Your registration fee allows you to have one telephone connection. However, as many people as you like may listen from your office speaker phone.  If you register for the webinar, your registration fee also includes one internet connection from a single computer terminal.


The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast. You will need the most current version of Adobe Reader available free at www.adobe.com.

Can't attend the live webinar?  The ON-DEMAND WEB LINK** is a recording of the live event including audio, visuals, and handouts. We even provide the presenter's email address so you may ask follow-up questions. Approximately 1 week prior to the webinar, you will receive an email with the web link. This web link can be viewed anytime 24/7, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date.  But there's more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts. Use the on-demand link or this "off-the-shelf" training program for those that could not attend the live seminar and for future training.

*CD Rom for PC use only
**All materials are subject to copyright and intended for your credit union's use only.

NEW! Listen on your iPad, iPhone, or Android. Instructions will be emailed to you with the on-demand link.

$199.00 Webinar per connection
$199.00 Archived On-Demand Web Link & Free CD ROM
$249.00 Both Live Webinar & Archived On-Demand Web Link & Free CD ROM

TIME: 3:00 p.m. - 4:30 p.m.

To register and pay by check, email Mary Zelinsky at mzelinsky@njcul.org and your credit union will be invoiced. To register and pay online, click here