> Webinar: ACH Specialist Series: Tax Refunds: ACH Postings, Exceptions & Liability

Wednesday, February 05, 2014
3:00 PM Eastern Daylight Time
4:30 PM


Credit Union Web Training Webinar:
ACH Specialist Series: Tax Refunds: ACH Postings, Exceptions & Liability

In 2013, the IRS issued over 101 million tax refunds – 79% of these were via Direct Deposit.  The average refund amount was $2,860.  With such a high volume, it is imperative that your financial institution handle tax refunds with the utmost care and caution to avoid large dollar losses that can be caused by not understanding the unique requirements of IRS tax refunds.  These requirements address account number/name matching situations, deceased recipients, refunds posting to incorrect accounts, and refunds as exception items.  This session will cover the rights and obligations of the financial institution, accountholder, and tax preparer.  Attending will ensure you handle these exceptions correctly and minimize liability.


  • What if the name and account number do not match?
  • What if the account is closed?
  • What happens if the accountholder is deceased?
  • Who is at fault if the payment posts to the wrong account?
  • What are the rights and obligations of the RDFI, member, and tax preparer?


  • Quick reference for handling federal government tax refunds according to the Green Book
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

This course is eligible for 1.8 AAP credits.
Attendance verification for CE credits provided upon request.

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This informative session is designed for ACH operations staff, branch personnel, compliance officers, and AAP candidates.

Webinar content is subject to copyright and intended for your individual credit union’s use only.

Luann Kohlmann, WACHA

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