Tuesday, July 09, 2013
(GMT-05:00) Eastern Time (US & Canada)
You will want all your tellers to take part in this high impact learning experience. Recently revised the program zeros in on six key modules that remind the teller of the importance of what they do, how they do it, what they say and how they deliver member service.
The program emphasizes the importance of professional maturity, following procedures, scrutinizing each and every transaction, how to provide extraordinary service, mastering cross-selling and becoming accomplished at balancing! It will be an information-packed, attention grabbing fast-paced, two-part workshop. Each program will offer 90 minutes of instruction and allow 30 minutes for real world scenarios and Q & A. Get all your questions answered and offer your tellers, teller managers and every teller trainer exceptional professional development by one of the nation’s highest rated speakers, Honey Shelton. Attendees say Honey captivates and motivates while they learn!
Participants will leave both workshops with plenty how-to and a renewed commitment to excel on the job!
Part Two Modules
4. Provide Extraordinary Service
Get on Purpose
Make Their Day
What the Member Wants
Five Habits of Highly Successful Tellers
5. Ace Cross-Selling & Referrals
Product Knowledge Proficiency
Be Inquisitive, Engaging and Prepared
Spot Opportunities; Start Conversations
Suggest Solutions; Share Information
6. Master the Balancing Act
Ten Things You Must Do
Six Things You Never Do
Avoid Outages and Interruptions
Who Should Attend: Everyone who works a teller window including part-time, sometimes or all the time tellers plus teller supervisors, branch managers and those responsible for training tellers.
Speaker: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her financial background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank. Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left her lasting mark on InterAction Training, the firm she founded in 1983.
Location: Via Telephone
Time: 11:00 am - 1:00 pm EST
Educational Investment: $159.00 per telephone connection. Unlimited Listeners and Free Audio Archive
****You must be registered for this session to hear the audio-recorded version and receive handouts.****
AUDIO ARCHIVE! Can't tune in today? This session will be available on-line for 30 days after activation.
To register and pay by check, email email@example.com and your credit union will be invoiced. To register and pay online, click here.