> Roundtable: Frontline: Is it Service or Sales? The Big Debate & Other Frontline Staff Challenges

Wednesday, January 16, 2013
10:00 AM Eastern Daylight Time
12:30 PM


You are the face of the credit union to many of your members. The credit union philosophy is people helping people. How is this done at your credit union and others? Can you effectively service members by recommending products without coming across as selling?

Whether or not your credit union is currently active or pursuing this direction, come share your thoughts and ideas with your peers as well as participate in a discussion of other challenges you face as the frontline!

Facilitator/Speakers: Barbara Agin, Director of Education, NJCUL
Barbara Agin has been with the NJ Credit Union League for over six years and in that capacity has worked with many credit unions on service and cross-selling initiatives. Having come from the financial series arena, she is well versed is the pros and cons of the developing a sales/service culture.

Note: This session qualifies as an “in-person” session for the Marketing Certification Program. More information on this program is available by clicking here.

Locations: NJ Credit Union League "live" and via Video Conferencing at Atlantic FCU and Members 1st of NJ FCU.

NJCUL                                Atlantic FCU                    Members 1st of NJ FCU
299 Ward Street                  37 Market Street               37 West Landis Avenue
Hightstown, NJ 08520         Kenilworth, NJ 07033       Vineland, NJ 08360

Time: 10:00 a.m. – 12:30 p.m.

Cost: $25, includes lunch

To register and pay by check, send an email to Mary Zelinsky at mzelinsky@njcul.org and your credit union will be invoiced. To register and pay online, click here.