Tuesday, November 20, 2012
Eastern Daylight Time
We know that the member is NOT always right. But we have to take steps to make them happy regardless of what their situation is! This workshop will offer helpful hints on how to diffuse a tense situation before it gets completely out of hand. Learn how to change a member’s tone of voice, calm an angry member down, and offer sensible solutions to common problems experienced by your members.
Speaker: Sean McDonald is the Chief Marketing Officer for Liberty Savings Federal Credit Union in Jersey City, NJ. In addition to his credit union duties, Sean is an energetic speaker and trainer specializing in personal and professional development topics including effective networking skills, the importance of goal setting, business relationship-building, sales skills, delivering outstanding customer service, and maximizing profitability.
Location: Via Telephone
Time: 11:00 am - 12:00 pm EST
Educational Investment: $109.00 per telephone connection. Unlimited Listeners and Free Audio Archive
****You must be registered for this session to hear the audio-recorded version and receive handouts.****
AUDIO ARCHIVE! Can't tune in today? This session will be available on-line for 30 days after activation.
To register and pay by check, email firstname.lastname@example.org and your credit union will be invoiced. To register and pay online, click here.