> Quick Bite: Preventing Chargebacks and Losses

Tuesday, November 19, 2013
11:00 AM Eastern Daylight Time
12:00 PM

Each and every day, you as a credit union employee handle documents and cash worth thousands of dollars. You work in the only industry that handles an item that everyone wants, cash! Because of this, you must constantly be alert to what some will do to fraudulently obtain what is not theirs. A former security officer stated, “When who you work with starts looking like cash, it is time to get a new job”. This program will teach you some of the skills needed to combat losses. You will learn the one most critical item to minimizing losses and the one step which will prevent many losses from occurring.

Topics that we will discuss include:

• The Most Important Element to Reduce Losses

• A Key Process to Reduce Teller Losses

• The Three Most Important Letters And One Word To Protect An Organization

Speaker: John Baptista’s experience combines over 35 years in the financial industry, including 30 years in management, and over three decades as a trainer and consultant.

As the youngest branch manager in the history of one of the largest California Banks, John recognized early the importance of customer service. From over 2000 employees, he was ranked in the top 10% for providing the best in customer service. He has also been a lender, banker and corporate trainer with a major credit union. 

Location: Via Telephone

Time: 11:00 am - 12:00 pm EST

Educational Investment: $109.00 per telephone connection. Unlimited Listeners and Free Audio Archive

****You must be registered for this session to hear the audio-recorded version and receive handouts.****

AUDIO ARCHIVE! Can't tune in today? This session will be available on-line for 30 days after activation.

To register and pay by check, email mzelinsky@njcul.org and your credit union will be invoiced. To register and pay online, click here.