> Frontline Roundtable: Continuing the “Cross-Sell/Service” Conversation

Wednesday, September 18, 2013
10:00 AM Eastern Daylight Time
12:30 PM

 

Designed to continue practicing skills, this session will reinforce the importance of dialoguing with members. Conversations uncover needs and appropriate products and services meet those needs. Done effectively, small talk at the frontline can lead to increased growth at your credit union.

As a frontline series, this session will benefit those who have attended prior frontline roundtable sessions as well as first time attendees.

Facilitator/Speakers: Barbara Agin, Director of Education, NJCUL
Barbara Agin has been with the NJ Credit Union League for over six years and in that capacity has worked with many credit unions on service and cross-selling initiatives. Having come from the financial series arena, she is well versed is the pros and cons of the developing a sales/service culture.

Note: This session qualifies as an “in-person” session for the Marketing Certification Program. More information on this program is available by clicking here.

Locations: NJ Credit Union League "live" and via Video Conferencing at Atlantic FCU and Members 1st of NJ FCU.

NJCUL                                Atlantic FCU                    Members 1st of NJ FCU
299 Ward Street                 37 Market Street               37 West Landis Avenue
Hightstown, NJ 08520      Kenilworth, NJ 07033      Vineland, NJ 08360

Time: 10:00 a.m. – 12:30 p.m.

Cost: $25, includes lunch

To register and pay by check, send an email to Mary Zelinsky at mzelinsky@njcul.org and your credit union will be invoiced. To register and pay online, click here.